With the change in our internal policy, OlaMoney is transitioning completely to Small PPI with a maximum wallet load limit to ₹10,000/- per month, effective from 1st April, 2024. In order to continue with our wallet services, from 1st April onwards, you will get an option to provide your consent either to:
In accordance with the change in internal policy at OFS, we are transitioning completely from Full KYC OlaMoney Wallet to Small PPI with a maximum wallet load limit to ₹10,000/- per month effective from 1ST April, 2024. This change is applicable only for existing Full KYC OlaMoney wallet users.
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Your wallet remains suspended effective 1ST April, 2024. In order to continue with our wallet services, effective 1st April, 2024, we request you to provide your consent either to:
For smooth transition, it is advisable to have wallet balance as 0 as on 1st April, 2024. Wallet balance can be made 0 with either of the ways:
From 1st April, 2024 onwards, visit the OlaMoney section of Ola app or go to the OlaMoney app -> Click on Add Money -> Select the option to close your wallet.
Alternatively, you can send a request for closure on support@olamoney.com
From 1st April, 2024 onwards, visit the OlaMoney section of Ola app or go to the OlaMoney app -> Click on Add Money -> Select the option to convert your wallet to Small PPI.
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We understand the inconvenience it may caused to you, henceforth we have made wallet to bank transfer charges as NIL.
Yes, you will be able to convert to a Small PPI OlaMoney wallet even if the balance is not 0. If your wallet balance is more than or equal to ₹10,000, you may not be able to load the wallet until your balance reduces to less than ₹10,000.
Monthly wallet load limit for Small PPI is ₹10,000.
From 1st April, 2024 wallet will be suspended until you take action on your Full KYC wallet. You will not be able to do any debit transaction from your wallet for your cab rides or on other 10K+ merchants.
No, you can load your OlaMoney wallet until it reaches the monthly loading limit of ₹10,000. If your wallet balance is more than or equal to ₹10,000, you may not be able to load the wallet until your balance reduces to less than ₹10,000.
For closure of wallet or withdrawal of amount from wallet before 1st April, 2024, you may write an email to our support@olamoney.com. Our team will assist you on the same.
From 1st April onwards, visit the OlaMoney section of Ola app or go to the OlaMoney app -> Click on Add Money -> Select the option to close/convert your wallet. Should you have any questions or need further assistance, please do not hesitate to contact our customer support team on support@olamoney.com
Your wallet remains suspended effective 1ST April, 2024. All debit and credit wallet transactions will remain unavailable.
You may write an email to our customer service team on support@olamoney.com. Our team will assist you on the same.