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Frequently Asked Questions

OlaMoney is your gateway to a cashless world. OlaMoney powered by Zipcash is a pre-paid instrument issued by Zipcash in co-branding with Ola, as per RBI guidelines. You can use OlaMoney to pay for everything starting from your cab fares, mobile bills, DTH recharges, electricity & gas bills and for online shopping. Just recharge your OlaMoney and enjoy a seamless experience! Some of our premium partners include BookMyShow, eBay, Dominos, Cleartrip, and OYO Rooms.

You can check your OlaMoney balance from your Ola app menu.

- Click on the Ola app menu

- Select OlaMoney option to view your wallet balance.

Alternately, you can also select Payments option from Ola app menu to check your OlaMoney balance.

 

No, there is no minimum balance requirement for your OlaMoney wallet. If you do not have enough OlaMoney to pay for a ride, you can pay the remaining amount in cash to your driver. You can also recharge your OlaMoney wallet at any time before completing your trip.

- Select OlaMoney from your app menu.
- Select or enter the amount you would like to recharge.
- Tap ADD OLAMONEY.
- Select a payment mode and follow the instructions on the screen.

Note - You can recharge your wallet with a minimum of INR 1 and a maximum of upto INR 10,000 in a month. If you would like to upgrade your wallet balance upto INR 1,00,000, you will need to submit documents as required under KYC as per RBI guidelines.

At Ola merchants, like OlaCabs, your OlaMoney is automatically deducted when you complete a ride, so you don't have to worry about anything! At other merchants, you just need to select "Pay with OlaMoney" as the payment option on the merchant app. Payments will be initiated directly from the merchant's app on checkout. The entire flow is 1-click without changing any app screens.

- Select OlaMoney option from Ola app menu
- On OlaMoney screen, click on the icon on top right corner of the screen. 
- You will be able to view all your OlaMoney transactions here.

OlaMoney Postpaid is a fast and easy way to pay for your Ola rides and other online services. OlaMoney Postpaid offers hassle-free payments without you worrying about wallet recharge.

You can continue to pay using OlaMoney Postpaid up to 15/30 days (depending on your billing cycle) or till you exhaust your OlaMoney Postpaid limit, whichever is earlier.

- OlaMoney Postpaid is a fast and easy way to pay for your Ola rides and other online services. OlaMoney Postpaid offers hassle-free payments without you worrying about wallet recharge.

- To pay for your Ola ride with OlaMoney Postpaid, select OlaMoney Postpaid as the payment mode at the time of booking the ride on your Ola app. For other online services, just select OlaMoney Postpaid option while making the payment.

- You can continue to pay using OlaMoney Postpaid up to 15/30 days (depending on your billing cycle) or till you exhaust your OlaMoney Postpaid limit, whichever is earlier.

OlaMoney Postpaid service is extended to a select few users on an invite-only basis.

All eligible users can activate this service from their Ola app in just a few clicks:-
From Ola app menu, select Payments
- Click on OlaMoney Postpaid option to activate the postpaid service

When OlaMoney Postpaid service is available for you, you will be notified on the app.

Terms & Conditions are applicable to your OlaMoney Postpaid service. Please refer to the terms & conditions here.

Your postpaid credit limit is the total amount you can spend using OlaMoney Postpaid. To check your credit limit:- 
- Click on Payments option in your Ola app menu 
- Select OlaMoney Postpaid to view your OlaMoney Postpaid limit.

You will need to settle your dues either when you have exhausted your credit limit or at the end at the billing cycle. 
Note - If you have not exhausted your credit limit at the end of the billing cycle, you will just need to pay for the amount used.

 

You can check your OlaMoney Postpaid billing date from your app.

To check your postpaid billing date:- 
- Click on Payments option in your Ola app menu 
- Select OlaMoney Postpaid to check the billing date.

You can check your OlaMoney Postpaid billing date from your app.

To check your postpaid billing date:- 
- Click on Payments option in your Ola app menu 
- Select OlaMoney Postpaid to check the billing date.

OlaMoney Credit Card offers the following reward benefits:

- 7% cashback on all your Ola rides up to INR 500 per month

- 20% cashback on restaurant bill payments on Dineout up to INR 200 per transaction

- 5% cashback on both domestic and international flights on Cleartrip

- 20% cashback on domestic hotel room bookings on Cleartrip

- 1% cashback on all other spends, except fuel and cash withdrawals

Other perks of OlaMoney Credit Card include:

- No joining fee

- Fuel surcharge waiver

The cashback earned on your credit card is credited to your OlaMoney wallet. You can use the cashback received across 1500 merchants. Note - We recommend our customers to complete full KYC to avail full benefits of the OlaMoney wallet.

To avail cashback on your Ola ride, you will need to pay for your ride using OlaMoney Credit Card. You will be eligible for a cashback of 7% of the bill amount on payment being done using OlaMoney Credit Card.

Note - You can also opt to pay using OlaMoney Postpaid and settle dues via OlaMoney Credit Card to avail cashback.

To add a credit/debit card to your Ola account, all you need to do is:

- Select Payments from your Ola app menu

- Click on Add a Credit/Debit card option

- Enter your card details and click Save Card

Once you have successfully added the card, all you need to do is to select your OlaMoney Credit Card from 'Pick a Payment' option before confirming a booking

To avail the Dineout cashback offer on your credit card, all you need to do is:

- In the Offers section, tap on the Dineout Pay Bill tile

- In the Dineout page, tap on the Dineout Pay option

- Select the restaurant for bill payment

- Use your OlaMoney Credit Card to make the payment

- You will be eligible for a cashback of 20% of the bill amount paid by OlaMoney Credit Card (up to INR 200) in your OlaMoney wallet

Note - For select Dineout restaurents, you need to book the table via Dineout page mentioned above.

From the OlaMoney Credit Card home page, tap on the Cleartrip offer panel for flights and hotels or directly go to www.cleartrip.com:

- Choose your flight or hotel booking option

- Select your preferred flight or hotel

- On the payment page, apply Coupon Code “ABC”

- Use your OlaMoney Credit Card to make the payment

- You will receive instant cashback of 5% on flight tickets and 20% on domestic hotel bookings, in your OlaMoney Wallet

You will receive 1% cashback on all your spends outside our preferred partners (Ola cabs, Dineout & Cleartrip). This is applicable for all your online and offline spends except Cash Advance, Balance Transfer, Encash, Flexipay and Fuel transactions.

You will receive this cashback in your OlaMoney wallet one day after the settlement of the transaction. This will typically happen within 3 days of the transaction date.

You can pay your bill by clicking on the “Pay Now” button on the OlaMoney Credit Card home page. You will be taken to the SBI Cards payment page where you can make the payment via Debit card or Net Banking.

We are sorry to hear this. Please contact the SBI Card customer care at 1860 180 1290 to raise transaction disputes.

Minimum age is 91 days and maximum age is 65 years 364 days.

Overnight hospitalisation due to accident, communicable diseases like dengue, malaria, etc or hospitalisation due to any other ailments are covered under the policy with the exception of certain ‘permanent exclusions’ as described in T&C document.

Maternity, OPD, day-care or consultation, non-essential procedures such as cosmetic surgery, hospitalization specifically done for any preventive care for example vaccination. For detailed list of exclusions please refer to T&C document.

No you don’t require to take any medical tests. You just fill the form on the App, complete the payment and your coverage starts from the next day.

Definitely. We don’t ask for your medical bills at the time of the claim. You can claim full amount irrespective of your actual expenses. If your policy coverage is ₹5,000/day then in this case you get Flat ₹10,000.

Your daily sum insured depends on the coverage you select. For now it is available in 2 options- 3,000/day and 5,000/day. You can file a claim for up to 100 days in a year. This means that with a cover of ₹5,000/day you can claim up to ₹5,00,000 in a year

Just one simple step- submit your hospital discharge slip. Send a photograph to health.care@zipcash.in

Absolutely not. While you can claim benefits of this policy on top of your existing personal or corporate health plan, you don’t need to have any existing policy to avail these benefits.

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